Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase. Please review our return and refund policy below.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

Be in the same condition in which you received it
Be unused or unworn
Include all original tags and accessories
Be returned in its original packaging
Include a receipt or proof of purchase

To request a return, please contact us at:

Email: maoyan238052@outlook.com

Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

Return Address

Approved returns should be sent to:

COFFEE JOURNEY LLC
102 E Elkhorn Ave
Estes Park, CO 80517
United States

Please do not send your return until you have received return instructions from our customer service team.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you receive the wrong product, please contact us as soon as possible.

When contacting us, please provide your order number and, where possible, photos or videos showing the issue.

We will review your request and provide an appropriate solution.

Non-Returnable Items

Certain products may not be eligible for return, including:

Customized or personalized products
Perishable goods
Personal care or hygiene products where applicable
Hazardous materials
Flammable liquids or gases
Gift cards

Please contact us if you have questions about whether a specific item is eligible for return.

Sale and Promotional Items

Certain clearance, final-sale, or promotional products may not be eligible for return unless otherwise required by applicable law.

Any applicable restrictions will be stated on the product page or at checkout.

Exchanges

The fastest way to receive a different item is to return the original product first.

Once your return has been approved, you may place a separate order for the replacement product.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.

Returned products should generally be in the same condition in which they were received, with original packaging, tags, and accessories, unless otherwise provided by applicable law.

Statutory exceptions may apply to certain products.